In recent weeks, we have seen a heightened level of concern related to the spread of novel coronavirus (COVID-19). We recognize that this may be an unsettling time and want to provide an update on the actions PCNix is taking to safeguard the health and well-being of our customers, our employees and their families.

Face Mask or Face Covering Bylaw:
In accordance to City of Toronto Bylaw 541-2020 (PDF) we require all clients and visitors to wear mandatory face mask or face covering. In order to keep you and our staff safe, we are enforcing a “No Mask, No Service” policy, however, we have limited supply of disposable face mask available for our clients in case you have forgotten your mask or face covering.

Essential Services:
We strive to provide essential services to keep your computer safe from malware and other cyber threats while keeping your critical communication working smoothly. We recognize that during these tough times, electronic communication is more important than ever. We are available to serve you and your computer needs. However, to limit exposure to our staff, our customers and everyone else, effective immediately we are operating at reduced business hours.

Computer Repair Turnaround Times:
Repair work is performed within our standard turnaround time and diagnosis is also rendered within standard turnaround time. Exception applies to 30-minutes LCD replacement policy, which is currently at 1 business day. This change is to ensure we limit visitors’ stay inside our repair facility, which is essential for helping curve spread of Coronavirus.

Part Orders:
Supply chain is one of our biggest strengths, we don’t anticipate any significant delays. However, in rare case where parts are acquired from outside of Canada, there may be a slight delay due to strict border control. Government of Canada took great measures to ensure our economy doesn’t get affected and because of these measures we are able to meet average transit times on most custom part orders. Please note that all parts delivered by postal service are being disinfected for approximately 6 hours to ensure staff safety, which may also add a small amount of time in finishing your work order. Please be patient because this step is for everyone’s health and safety.

Rush/Same-day Service:
In some cases rush/same-day service is suspended because of added steps in ensuring sanitation of incoming computers. Our standard turnaround time is considered some of the fastest in the industry. However, if you have a repair that is urgent in nature, please talk to us and we will do everything to accommodate.

Safety Measures:
We have closed off one of our counters to optimize incoming customer flow. We have also added an additional table in front of our counter for you to put your computer down. This measure helps maintaining safe distance from our staff, essential in helping curve the spread of Coronavirus. Please keep in mind that we are not able to allow any “wait while we repair” service until further notice.

While these measures may add some inconvenience, nothing is more important than health and safety of our community, our customers and our staff. PCNix is closely following Health Canada’s recommendations and taking measures necessary to continue providing service consistent with our values that our customers have come to trust over 18 years in business.

All of us at PCNix thank you for your cooperation. Stay safe and healthy.