Our technicians are capable of handling any technical issue with your computer or network and our flat fee billing method keep things simple. Our hourly time only starts when technician reaches your home or office so you never pay for a technician stuck in traffic on the highway. Most issues are resolved within 1 hour but if more time is needed, technician will always need to get your approval and give you proper timeline. We don’t want you to worry at all, a few extra minutes are never charged – we always round-down.
Don’t want to unplug your computer and haul it in?
What types of system issues are ideal for a service call?
Not all types of computer problems are suitable for a technician to come out. For example if you need data recovered from your dead hard drive, it can take about 4 to 6 hours to get data to start flowing – that would be too expensive. We will always suggest best method of service whether it be a drop-off, a pick-up or technician visit.
Issues that requires a visit is typically something that can’t be fixed in our office. For example, network issues or internet connectivity problems. In this case there is no other option than to have a tech visit your premises.
There are also trouble tickets that can be done via remote technical support. Remote support is cheaper and faster with 256-bit secure connection using industry leading software to take over control of your computer while you watch. For example if your browser is too slow and you want it optimized to work faster – you have a choice, get a tech to come in or remotely connect and fix it up.
Whatever your needs are, we will always give you most suitable option that makes financial sense and is also the fastest way to resolution.